Team Xpress FAQs

Quick answers to common questions about using Team Xpress.

Browser Requirements

Team Xpress works best with:

• Chrome (latest version)
• Firefox (latest version)

Not supported: Internet Explorer, Edge, Safari

💡 Enable auto-updates to stay on the latest version.

Download the Mobile App

Search Celayix Team Xpress in your app store:

• Android – Google Play Store
• iOS – Apple App Store

The app is free to download.

Log In to Team Xpress

You can log in using:

• The mobile app
• A web browser at login.celayix.com

You’ll need:

• Client ID
• Username
• Password

If unavailable, contact a supervisor.

Forgot or Change Password

• Click Forgot your password? on the login screen
• Follow the email instructions

If already logged in:

• Go to Profile → Update password

Log In Without Internet

If login fails:

• Check Wi-Fi or mobile data
• Ensure the app has permission to use data

Location Tracking

Location is not tracked continuously.

It is only captured during:

• Check-in
• Check-out

And only if enabled by the company

Check-In Issues

If unable to check in:

• Confirm a shift is scheduled
• Ensure it is within the check-in window
• Contact an admin if the shift is missing

Geo-Fence Error

“Device not within geo-fence” means:

• Location is outside the required area

To fix:

• Move into the correct location
• Refresh location services
• Try mobile data instead of Wi-Fi

GPS Accuracy Error

If accuracy is low:

• Wait and try again
• Move to an open area
• Avoid buildings or underground spaces

Confirm Shifts in Bulk

• Go to Schedule → Action Needed
• Click Confirm All

Drop Shifts

If enabled:

• Open a shift
• Select Drop Shift

Note: What happens next depends on company rules (approval or automatic removal)

Self-Scheduling Not Showing Shifts

Shifts appear only if:

• Qualifications are met
• No schedule conflicts exist

Shifts are first-come, first-served

CAPTCHA (“I’m not a robot”)

To reduce repeated prompts:

• Stay signed into Google
• Use the same browser

Provide Feedback

To share feedback:

• Open Profile
• Select Feedback

Need More Help?

For:

• Shift or schedule questions → Contact a supervisor
• Technical issues → Contact support